|
Important
Order, Shipping
& Handling Information
Delivery options and
estimated ship times in business days during NON-holiday periods:
-
UPS Ground 5-6 business days
-
UPS 3 Day Select 3 business days
-
UPS 2nd Day Air 2 business days
-
Next Day Air - next business day
-
Orders received after 12 noon EST will ship the next business day.
-
Next day delivery orders must be confirmed by noon AM EST Monday through
Friday and orders confirmed on Friday after noon EST will ship Monday
and arrive Tuesday.
-
Our warehouse does not ship on Christmas Eve, Christmas Day, New Years Eve, New Years Day, Memorial
Day, Fourth of July, Labor Day and Thanksgiving (Thurs. & Fri.).
-
No express delivery to Alaska, Hawaii, or military APO/FPO addresses
- UPS does not
ship to PO Boxes.
| TIME
ORDER PLACED (NON-Holiday) |
SHIPS
ON |
ARRIVES
GROUND |
ARRIVES
3-DAY |
ARRIVES
2-DAY |
ARRIVES
OVERNIGHT |
| Monday
(before noon est) |
Mon |
5-6
Business days |
Thurs |
Wed |
Tues |
| Monday
(after noon est) |
Tues |
5-6
Business days |
Fri |
Thurs |
Wed |
| Tuesday
(before noon est) |
Tues |
5-6
Business days |
Fri |
Thurs |
Wed |
| Tuesday
(after noon est) |
Wed |
5-6
Business days |
Mon |
Fri |
Thurs |
| Wednesday
(before noon est) |
Wed |
5-6
Business days |
Mon |
Fri |
Thurs |
| Wednesday
(after noon est) |
Thurs |
5-6
Business days |
Tues |
Mon |
Fri |
| Thursday
(before noon est) |
Thurs |
5-6
Business days |
Tues |
Mon |
Fri |
| Thursday
(after noon est) |
Fri |
5-6
Business days |
Wed |
Tues |
Mon |
| Friday
(before noon est) |
Fri |
5-6
Business days |
Wed |
Tues |
Mon |
| Friday
(after noon est) |
Mon |
5-6
Business days |
Thur |
Wed |
Tues |
| Saturday
and Sunday |
Mon |
5-6
Business days |
Thur |
Wed |
Tues |
Pre-Holiday
Orders
We
can hold your orders until the Holiday season. Orders can be
placed now and Rao's will hold the gift for delivery in time for the
holidays. Contact
our customer service department at 1-800-Homemade for
assistance with delayed delivery orders.
2007 Holiday UPS Schedule
Rao's is closed from Saturday, December 22 through Wednesday, December 26th
| Christmas Holiday |
| Dec 21 |
Friday |
Regular pickup and delivery. Next Day Air packages picked up today will arrive on Monday, Dec. 24 (except those processed and labeled for Saturday Delivery.) |
| Dec 22 |
Saturday |
UPS Delivery of Worldwide Express, Next Day Air and 2nd Day Air packages processed and labeled for Saturday Delivery. Pickup of air and international packages for regular Saturday pickup customers or via UPS On-Call Pickup service. (Next Day Air packages picked up today will be delivered on Monday, Dec. 24. 2nd Day Air packages will be delivered on Wednesday, Dec. 26.) |
| Dec 24 |
Monday |
Regular delivery, including both air and ground packages. Automatic daily pickup service not provided. Pickup available for air and international shipments (no UPS Ground) if prearranged by Friday, Dec. 21, or via UPS On-Call Pickup service before 2 p.m. (Next Day Air packages picked up today will be delivered on Wednesday, Dec. 26.) Pickup service at all UPS drop boxes will be 2 p.m. today. |
| Dec 25 |
Tuesday |
No UPS pickup or delivery. |
| Dec 26 |
Wednesday |
UPS Regular pickup and delivery. |
| New Year's Holiday |
| Dec 28 |
Friday |
Regular pickup and delivery. Next Day Air packages picked up today will be delivered on Monday, Dec. 31 (except those processed and labeled for delivery on Saturday, Dec. 29). |
| Dec 29 |
Saturday |
Delivery of Worldwide Express, Next Day Air and 2nd Day Air packages processed and labeled for Saturday Delivery. Pickup of air and international packages for regular Saturday pickup customers or via UPS On-Call Pickup service. (Next Day Air packages picked up today will be delivered on Monday, Dec. 31. 2nd Day Air packages will be delivered on Wednesday, Jan. 2.) |
| Dec 31 |
Monday |
Delivery of air and international packages only. Pickup available for air and international shipments if prearranged by Friday, Dec. 28, or via UPS On-Call Pickup service. (Next Day Air packages picked up today will be delivered on Wednesday, Jan. 2.) No UPS Ground pickups or deliveries today. Pickup service provided at all UPS drop boxes. |
| Jan 1 |
Tuesday |
No UPS pickup or delivery |
References to "UPS air and international packages" in the schedule above refer to the following UPS service options: UPS Next Day Air® Early A.M.,® UPS Next Day Air,® UPS Next Day Air Saver,® UPS 2nd Day Air A.M.,® UPS 2nd Day Air®, UPS Worldwide Express PlusSM, UPS Worldwide ExpressSM, UPS Worldwide SaverSM and UPS Worldwide Expedited.SM
Time-in-transit notes: On UPS holidays - Nov. 22, Dec. 25 and Jan. 1 - there is no movement of any packages tendered to UPS. Also, Nov. 23, Dec. 24 and Dec. 31 are transit day for "UPS air and international packages" only.
Peak-season guarantees: UPS Early A.M. and UPS Worldwide Express Plus deliveries are guaranteed for on-schedule delivery as usual through the holiday season. Guarantees for other air and international shipments delivered within the United States will be extended by 90 minutes on the following days: Nov. 23; Dec. 18-Dec. 24; and Dec. 31. The guarantee does not apply to UPS Ground and UPS Standard to Canada packages picked up or scheduled for delivery between Dec. 11 and Dec. 24.
To
Change or Cancel a Rao's order
Please fax us right away at 212-344-8708, call 1-800-homemade or e-mail
orders@raos.com
if there is any change to your
order or shipping information. Most orders are shipped within
a few hours after being placed. If your order has already been shipped,
contact our office to notify us and refuse the order upon delivery.
Secure Shopping
Guarantee
The Safe Shopping Guarantee protects you while you shop at Raos.com, so
that you never have to worry about credit card safety. When shopping with
Raos.com online, you can shop with confidence. When making your purchases
on our secure server, you are protected by Secure Socket Layer (SSL) technology.
By using SSL technology, your order information is encrypted to avoid
the decoding of that information by anyone other than Rao's. This makes
online buying as secure as purchasing by telephone.
We guarantee that every transaction you make at Raos.com will be 100%
safe. This means you pay nothing if unauthorized charges are made to your
card as a result of shopping at Raos.com.
Payment Methods
We gladly accept Visa, MasterCard, American Express and Discover. Your
credit information is encrypted and is not displayed on any invoice or
billing statement.
Are there alternative
ways to place an order?
If you would prefer to use our toll free numbers to place your order, call 1-800-HOMEMADE.
Returns and
Exchanges
Our unconditional guarantee:
If for any reason you are not completely satisfied with a product
purchased via the website or via the 1-800-Homemade order hotline, simply
contact our customer service department Rao's Specialty Foods at 212-269-0151 for
assistance. |
