Home > Rao's Customer Service
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Holiday:
The last day we will ship before Christmas is Wednesday, December 22.
Shipping will resume on December 27th.
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Secure Shopping
Guarantee
The Safe Shopping Guarantee protects you while you shop at Raos.com, so
that you never have to worry about credit card safety. When shopping with
Raos.com online, you can shop with confidence. When making your purchases
on our secure server, you are protected by Secure Socket Layer (SSL) technology.
By using SSL technology, your order information is encrypted to avoid
the decoding of that information by anyone other than Rao's. This makes
online buying as secure as purchasing by telephone.
We guarantee that every transaction you make at Raos.com will be 100%
safe. This means you pay nothing if unauthorized charges are made to your
card as a result of shopping at Raos.com.
Payment Methods
We gladly accept Visa, MasterCard, American Express and Discover. Your
credit information is encrypted and is not displayed on any invoice or
billing statement.
Are there alternative
ways to place an order?
If you would prefer to use our toll free numbers to place your order, call 1-800-HOMEMADE.
Questions and Concerns
If you have any questions or concerns regarding your order, please contact our Customer Service Department at 212-269-0151 and a representative will be happy to assist you.
To
Change or Cancel a Rao's order
Please fax us right away at 212-344-8708, call 1-800-homemade or e-mail orders@raos.com if there is any change to your
order or shipping information. Most orders are shipped within
a few hours after being placed. If your order has already been shipped,
contact our office to notify us and refuse the order upon delivery.
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Delivery options:
- UPS Ground 5-6 business days
- UPS 3 Day Select 3 business days
- UPS 2nd Day Air 2 business days
- Next Day Air - next business day
- Every attempted will be made to process orders in a timely manner.
- Next day delivery orders must be confirmed by noon AM EST Monday through
Friday and orders confirmed on Friday after noon EST will ship Monday
and arrive Tuesday.
- Our warehouse does not ship on Christmas Eve, Christmas Day, New Years Eve, New Years Day, Memorial
Day, Fourth of July, Labor Day and Thanksgiving (Thurs. & Fri.).
- No express delivery to Alaska, Hawaii, or military APO/FPO addresses
- UPS does not
ship to PO Boxes.
References to "UPS air and international packages" in the schedule above refer to the following UPS service options: UPS Next Day Air® Early A.M.,® UPS Next Day Air,® UPS Next Day Air Saver,® UPS 2nd Day Air A.M.,® UPS 2nd Day Air®, UPS Worldwide Express PlusSM, UPS Worldwide ExpressSM, UPS Worldwide SaverSM and UPS Worldwide Expedited.SM
Time-in-transit notes: On UPS holidays - Nov. 22, Dec. 25 and Jan. 1 - there is no movement of any packages tendered to UPS. Also, Nov. 23, Dec. 24 and Dec. 31 are transit day for "UPS air and international packages" only.
Peak-season guarantees: UPS Early A.M. and UPS Worldwide Express Plus deliveries are guaranteed for on-schedule delivery as usual through the holiday season. Guarantees for other air and international shipments delivered within the United States will be extended by 90 minutes on the following days: Nov. 23; Dec. 18-Dec. 24; and Dec. 31. The guarantee does not apply to UPS Ground and UPS Standard to Canada packages picked up or scheduled for delivery between Dec. 11 and Dec. 24.
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